September 14, 2001
To All 1-800-We Answer Employees
Thank you,
In the aftermath of the horrific tragedy of September 11, the management of 1-800-We Answer would like you all to know we recognize the great effort you each made, not only by showing up for work, but also by doing such a fine job in servicing our customers who rely on us to help their business operating even in the face of this unfathomable disaster.
Our hearts go out to those of you who have loved ones or friends missing or injured and to those who witnessed these terrifying events.
We know that you had to leave your families, put your grief aside and tolerate terrible commutes to service the doctors, emergency clients and the many on our service who could not go to their offices. We witnessed many of you offering words of kindness and encouragement to callers. We witnessed our employees going far beyond what the job requires, under conditions that have strained our t6elecommunications infrastructure.
The concerns here at 1-800-We Answer pale in comparison to the situation around us, but we just want to take a moment to thank you and wish you well.
You have inspired us with the devotion and humanity you have shown in the midst of such overwhelming sorrow. We salute -you, the heroes of 1-800-We Answer!
Robert Porter,
Vice President, 1-800-We Answer NY National Headquarters.
Some 1-800-We Answer Testimonials...
Over the past decade, 1-800-We Answer has been our answering service as well as our enrollment service. They have handled all of our phone traffic, and enrolled over 10,000 students, and have done it with intelligence, integrity and 100% professionalism. But they have been much more than a registration service for me and for Zora. They have, in a real sense, been a partner. We have trusted them implicitly for 10 years and they have never let us down. For a company like ours, this is not merely important - it is about survival. Together, we have built a relationship, which we deeply appreciate and continue to cherish.
Professor Richard Brown, Movies 101
To Whom it May Concern:
Our company made use of the outstanding services of 1-800-We Answer answering service during a critical period. We grew from a one-man show with annual sales of $70,000 to a nationwide sales and marketing operation with sales in excess of $1.5 million. 1-800-We Answer was an integral part of our success. Both as a message-taking service and as an inbound telemarketing service, 1-800-We Answer distinguished itself as a group of committed individuals who really care about their clients. It was not uncommon for 1-800-We Answer' outstanding supervisor, Ms. Inez Burgess, to call me to make sure that I had responded to a particularly urgent call. Such was the level of their involvement. I highly recommend this service to any organization seeking a superior out-of-house customer service/marketing department.
Best regards,
Brett Goldberg, President, AHAVA (USA)
To Whom It May Concern:
I am pleased to have this opportunity to recommend 1-800-We Answer Phone Service. Frankly, I don't know what I would have done without them. My new business was featured in "SEVENTEEN" Magazine and I started getting thousands of calls a day. THOUSANDS!! I was totally unable to manage the phones in my office-apartment. I got 1-800-We Answer' name out of the phone book. It was a lucky find for me because within a matter of a day or two my telephone needs were totally being taken care of. It is no easy task to deal with hundreds of teenage girls on the telephone on a daily basis, but 1-800-We Answer operators were kind and caring. The requirements of the job were unusual, but that wasn't a problem for the courteous and well-trained staff. A few weeks after the initial barrage of phone calls, I found I needed the phone information on computer disks; it was no problem for them to accommodate me.
Again, I feel very fortunate to have found 1-800-We Answer. During a crisis time in my business, they really came through for me. Please don't hesitate to call if I can be of any further help.
Miriam Hirsch, New Girl Times
Dear Rob,
Just a note to say how pleased I am with 1-800-We Answer Answering Service. I have been a customer for over 15 years, I have watched your company get better and better every year, keeping up with technology and many times the leading edge in your field. The service is professional and courteous. Your staff is knowledgeable in all aspects of the business and very flexible about meeting our needs. I highly recommend 1-800-We Answer as the best value and service out there. It's no wonder that 1-800-We Answer has been around for so many years.
Best Regards,
Roland Knowlden, Regional Manager, Automation Edge International, Inc.
To the people at 1-800-We Answer,
We at Lynn Agency appreciate all of the hard effort you have put into our agency. You have handled the emergencies (reporting to us) beautifully and your telephone manner is great. All of our appreciation for such a beautiful job.
Sincerely,
Ken & Staff at the Lynn Agency
I’ve been using 1-800-We Answer for about 10 years now and they have literally saved my acting career. Having moved from Los Angeles to New York I was able to keep my service without broadcasting where I was. Having an 800 number for my acting business has allowed me to be in touch with people literally across the country. Plus, it doesn’t cost me a thing when I call in to check my messages. I think 1-800-We Answer is a great full service voicemail service for actors and everyone else!”
Leslie Becker, actress, author of The Organized Actor.
