A MISSED CALL CAN BE AS SERIOUS AS A HEART ATTACK
IF YOUR ANSWERING SERVICE THINKS HIPAA IS SOMETHING YOU FIND IN THE ZOO, GET OUT NOW.
But don't choose our 1-800-We Answer Medicall division because we cost less. Your patients deserve the best service. If you are currently contracted with an answering service that cannot dispatch your emergency calls properly, the consequences could be dire. The number one complaint people have when they hire a medical answering service is improperly routed emergency messages. At 1-800-We Answer Medicall, after intense screening, we hire only responsible and intelligent call service attendants to answer your calls -- folks who genuinely care about your patients and respect your valuable time at home with your family when calling you in the middle of the night with an emergency. 1-800-We Answer Medicall avoids the mistakes made by other answering services by automating the protocol function that dispatches the correct on-call doctor at the right time of the day, and after operators take emergency calls, a manager checks each call manually.
Over the course of 35 years, 1-800-We Answer Medicall has answered the phone for thousands of doctors. We have purchased 3 medical answering services. By integrating the latest technology with knowledgeable operators, we have been able to dramatically and constantly improve the industry standard for medical telephone answering services -- and by doing so we are creating the standard of excellence by which all others should be judged.
At 1-800-We Answer Medicall, our primary goal is to help you, our customer, do good things for the people who come to you every day with their medical needs. We help you by simplifying your communications and eliminating missed calls and botched messages.
We realize that hiring an answering service is a big step for you.
We also know that you want to spend your time healing people, not trying to figure out how an answering service works. That's why we have committed ourselves to eliminating the problems you experience with other answering services, by ensuring that your calls are answered promptly, courteously and professionally, and that you receive accurate, timely and concise messages.
Whether you're a large medical center or a fledgling practice, your patients' health information (PHI) is paramount.
Our voicemail-first option saves you time and money by giving your callers a recorded message, transferring only emergency calls to a live operator, and directing all other calls to voicemail.
Appointment setting and confirmation, consult hold, lab result protocol and prescription dispatch are also provided. Database management is included for emergency protocol and on-call scheduling.
Message access can be dispatched via cell, pda, e-mail, paging, fax or voicemail. A live operator can even transfer the caller to a voicemail. So, if you have a six-person practice, each person can have personal voicemail.
Emergency notification can be arranged and changed on request.
1-800-We Answer PRICING
1-800-We Answer' pricing is inclusive of your choice of message delivery. Whether you choose to fax, email, or alpha-page, you pay only one low fee. If we call a protocol list of individual numeric pagers, cell phones or landlines, you will only be charged an additional .50 cents per call. 1-800-We Answer can also supply you with a free front-end voicemail system to screen your calls, allowing non-urgent callers to leave a voicemail while urgent or emergency callers are put through to our live operators. This service is free of charge and has the advantage of helping you keep costs to a minimum. You will only be charged for the calls handled by a live operator.
Answering services frequently don't publish their rates.
They ask you personal business questions and set your rate based on how much they think you can afford or are willing to pay. They justify these high rates by promising a quality service, using ambiguous terminology such as "transaction time" or "unit or screen time". Be wary of these terms. At 1-800-We Answer, we give you excellent service and low published rates.
1. Operator-Answered in Your Company Name, or
Recorded-Voice-Answered Service (with FREE voicemail messages), and caller may revert to the operator, who then answers in your name.
2. $49.95 per month (80 FREE billed message units), 0.65 cents thereafter or
Operator-Answered calls, with caller transferred to voicemail (100 billed message units), 0.65 cents thereafter.
3. $79.95 per month (150 FREE billed message units), 0.65 cents thereafter or
Operator-Answered, voicemail-transferred messages (200 billed message units)
Messages may be Faxed, E-Mailed, or Alpha-Paged, for a flat rate of $10 per mo./ea.
Our Alpha-Pager or Voicemail call-in services are available for $20 per mo./ea. No monthly charge will be issued for messages transferred to voicemail.
Traced messages cost .35 cents each. Live Operator Call Patching is also .35 cents per call. Additional account profiles are available for the rate of $5 per mo./ea.
Monthly service billed every 4 weeks. Live service is payable every 8 weeks (Last month required in advance). Billed message units are operator-answered real-time minutes (Fax, E-mail or Alpha-Paging delivered free). Deposit required for tracing, call patching, 800 service. Order taking $25 Setup plus $10 per month.
