If your name is Bill Gates or Michael Dell, we may not be the perfect call center for you.
1-800-We Answer is a U.S. based call center that targets small to medium-sized enterprises (SME's) and niche projects for Fortune 500-type companies. Often, larger call center operations are unable to satisfy the needs of SME's, and have high minimum requirements.
Lucky for us, you don't own Microsoft, and we believe we have the right solution for you. Please call Jo-Ann Sickinger, President, or Robert Porter, VP, directly to discuss the good work we can accomplish for your company. Now, that's customer service.
Being a privately held company, 1-800-We Answer does not have to succumb to the rigorous demands and corporate bureaucracy dictated by it's shareholders. Lean and aggressive, we are able to offer a level of customization not normally found in competitors' offerings.
What is a call center? A call center operates by meeting customers' needs as they develop. Large call center inbound/outbound contact services provide catalogue order-taking, RSVP, ad response and product fulfillment. 1-800-We Answer can seamlessly integrate its call center solutions right into your computer, or send it to you in database format or email. Our inventory database management program can store unlimited information about your company and its products. Addressing needs, asking questions and providing scalable solutions is what sets 1-800-We Answer apart.
- Inbound/outbound telemarketing utilizing live operators or voicemail
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- Order taking and processing
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- Handling of overflow calls
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- Toll-free numbers for special projects
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- Seminar and Event Registration
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- Information and Catalogue Request
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- Mass Callouts- Our special equipment can make hundreds of calls per hour utilizing your database and leaving a pre-recorded message. (IVR Outbound and Inbound Telesales and Broadcasting)
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- Email response and database management
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- Interactive voice services
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- Customer Satisfaction Surveys
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- Dealer locator or Directions
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- Corporate Hotline Service
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1-800-We Answer gets much of its business from smaller traditional answering services that are unable to provide service to larger clients and, conversely, also gets business from large call centers that either don't want the business because of minimum requirements or their inability to give the personal attention demanded by many potential clients.
Offshore outsourcing is not for all. The issue goes beyond price and lost jobs. Outsourcing out of the country affects the level of quality you are able to offer your customers. Cultural affinity and accent differences between your customers and agents could cost you your business. We are a 100% U.S. based company.
Now, don't get us wrong. If you are Mr. Gates or Mr. Dell and you have happened upon our website, we would be happy to talk with you @ 1-800-We Answer , day or night.
